UKG/LoboTime Performance Support & Training Resources
Supported UNM's UKG/LoboTime workforce management system by creating and maintaining 50+ performance support resources, training materials, and supervisor guides used across all university departments. These resources improved self-service support, standardized processes, and helped thousands of employees navigate timekeeping and workforce management tasks.
Challenge
Support a university-wide workforce management system used by thousands of employees while ensuring accurate timekeeping, clear documentation, and timely issue resolution.
My Role
📝 Job Aid Development
🎥 Training & Instructional Materials
🔧 Performance Support Resources
📞 User Support & Troubleshooting
🤝 Stakeholder Consultation
📊 Process Documentation
Key Responsibilities
Performance Support
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Created job aids and quick-reference guides
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Developed supervisor documentation
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Produced end-user support materials
User Support
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Assisted employees and supervisors
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Resolved common system questions
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Identified recurring support issues
Training Resources
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Updated instructional content
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Maintained knowledge base resources
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Developed workflow documentation
Process Improvement
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Simplified documentation
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Improved resource accessibility
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Standardized support materials
Results & Impact
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Supported a university-wide workforce management platform serving 10,000+ employees
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Developed and maintained 50+ performance support resources, job aids, and training guides
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Delivered documentation and training materials used across all university departments
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Improved employee access to self-service workforce management resources
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Standardized support content and workflows to improve consistency and usability
UKG/LoboTime Dashboard
Supported workforce management operations and employee self-service resources.
Supervisor Resources
Created and maintained job aids, workflow guides, and training materials for supervisors.