AI Knowledge Assistant
Designed and implemented an AI-powered knowledge assistant that helps employees quickly locate policies, procedures, job aids, and training resources. The solution demonstrates how generative AI can improve self-service support, knowledge management, and workplace learning at enterprise scale.
Challenge
Employees struggled to find answers across multiple documentation sources, resulting in repeated support requests and inconsistent information.
Solution
Designed and implemented an AI-powered chat assistant capable of retrieving and summarizing information from organizational knowledge resources.
My Role
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Conversation design
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Prompt engineering
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Knowledge organization
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User testing
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AI workflow development
Results & Impact
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Created an AI-powered knowledge assistant trained on 50+ workforce management resources
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Consolidated supervisor guides, job aids, policies, and training materials into a single searchable experience
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Enabled employees and supervisors across all university departments to quickly locate answers and resources
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Reduced time spent searching documentation and navigating multiple information sources
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Demonstrated practical implementation of generative AI for enterprise learning and performance support